IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical inquiries and incident reports, providing assistance via phone, email, and in-person visits. Your daily responsibilities include analyzing and classifying incoming IT disruptions, documenting issues within a ticketing system, and escalating complex problems to system administrators when necessary. You will also be responsible for the physical installation and configuration of new hardware and software for end-users, ensuring seamless operation of their digital workspace. This role is ideal for a service-oriented professional who enjoys troubleshooting and interacting with people. The position offers a unique advantage through a streamlined application process via KBryant GmbH, which provides direct access to decision-makers and personalized interview preparation. It is a full-time, permanent opportunity located in Munich, focusing on modern workplace technologies like Microsoft 365 and Windows 10/11.