IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical inquiries and incident reports, providing assistance via telephone, email, and in-person visits. Your daily responsibilities include analyzing and classifying incoming IT disruptions, documenting issues within a ticketing system, and escalating complex problems to administrators when necessary. You will be responsible for the hands-on installation and configuration of new hardware and software for end-users, ensuring a high level of service and customer satisfaction. This role is ideal for a service-oriented professional who enjoys troubleshooting diverse IT problems across standard operating systems and Microsoft 365 environments. The position offers a permanent contract and the opportunity to work closely with decision-makers through a streamlined application process that includes personalized interview preparation and direct access to a wide range of immediate vacancies.