Organizational Programmer / IT Support Specialist | Organisationsprogrammier*in (m/w/d)

Job Summary

This role, situated within the Office for Digitization and IT in Mülheim an der Ruhr, combines technical support and IT procurement responsibilities. The Organizational Programmer will be the primary point of contact for the User Help Desk, managing and resolving first-level support inquiries using tools like remote maintenance and ticketing systems, while escalating complex issues to the second-level team. Beyond support, the role involves critical procurement tasks, including processing IT hardware and software orders, assessing requirements, ensuring compliance with technical standards, and preparing documentation for tendering and delivery processes. Candidates require a relevant IT qualification (degree or vocational training plus experience) and must demonstrate strong analytical, organizational, and customer-oriented communication skills, particularly via telephone. This is a full-time, permanent position offering job security and comprehensive public sector benefits.