IT Service Technician | IT Servicetechniker (m/w/d)

Job Summary

This role as an IT Service Technician involves being the primary point of contact for technical issues within the IT landscape. Day-to-day responsibilities include the installation, configuration, and ongoing maintenance of both hardware and software solutions. A key function is providing essential 1st and 2nd level support, efficiently analyzing malfunctions, processing incidents, and answering specialized technical inquiries from users. To succeed, you must possess a completed IT-related education and relevant professional experience in service tasks. Essential technical knowledge covers Windows 10 and 11 operating systems, BIOS configuration, and foundational IP networking principles. This position is attractive for professionals who excel in technical troubleshooting and possess strong communication skills, evidenced by the requirement for fluent German and English proficiency, allowing them to accelerate digital transformation within a global engineering consultancy.