IT Specialist in First-Level Support | IT-Mitarbeiter*in im First-Level-Support (w/m/d)

Job Summary

The Thünen Institute is seeking three dedicated IT Specialists for First-Level Support to join their central Information Management team in Hamburg-Bergedorf. This role involves providing essential user support and remote maintenance for a diverse range of hardware and software used across 15 research institutes and over 1,200 employees. Key responsibilities include installing and networking hardware/software, managing user accounts and Active Directory roles, conducting user training, and assisting with procurement planning and inventory management. The ideal candidate holds a degree in IT System Integration, possesses experience with Windows 11 Enterprise, Active Directory, and MS Office support, and demonstrates strong analytical skills and a service-oriented approach. This is a full-time, permanent position offering meaningful work in a dynamic research environment, flexible working hours, and opportunities for professional development, making it an excellent opportunity for skilled IT professionals seeking stability in the public sector.