1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

This role as a 1st Level IT Service Technician in Berlin or Munich involves acting as an IT bridge between users and technology, translating complex computer issues into understandable language, and delivering creative solutions for daily system challenges. Day-to-day responsibilities include resolving IT problems, documenting them in a ticketing system, providing on-site hardware and software support to users, installing programs using software distribution methods, and assisting with IT projects related to computers, printers, mobile devices, and networks. The ideal candidate possesses an IT qualification, such as an IT Specialist in System Integration or equivalent, professional experience in IT support, and strong knowledge of Windows, Active Directory, Office 365, and networking. This position offers a secure, full-time, and permanent role through temporary employment with above-standard pay and opportunities for career development in a supportive, modern work environment.