2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing specialized 2nd Level Support for complex IT infrastructure, focusing on the administration and maintenance of Windows and Linux environments. The specialist will be responsible for analyzing, troubleshooting, and resolving technical issues within network and server systems, ensuring smooth and efficient IT operations. Key responsibilities include collaborating with 1st and 3rd level support teams, contributing to system planning and implementation, and maintaining security policies using tools like SolarWinds, VMware, Ansible, and Splunk. Candidates must possess technical expertise in operating systems, networking, virtualization, and collaboration tools like Office 365/MS Teams. This position is ideal for a technically proficient professional committed to continuous learning and process optimization, who can communicate effectively and manage complex escalations while contributing to IT development projects such as migrations and automation initiatives.