IT Service Technician (1st Level Support) | IT Servicetechniker (m/w/d)

Job Summary

This role is ideal for an IT expert based in Munich or Berlin, specializing in 1st Level IT support. The core responsibility involves acting as the bridge between users and technology, translating complex computer issues into understandable language, and implementing creative solutions for daily system challenges. Day-to-day tasks include resolving IT problems, managing tickets, providing on-site support for hardware and software queries, configuring programs using software distribution, and maintaining computers, printers, mobile devices, and network components. Key requirements include a completed IT qualification, demonstrable experience in IT support, and proficiency with Windows, Active Directory, Office 365, and networking. This position offers a secure, long-term opportunity with above-average pay, holiday and Christmas bonuses, and excellent career development potential within a modern and supportive IT service provider environment.