IT Specialist Service Desk | IT Specialist im Service Desk (m/w/d)

Job Summary

This role is ideal for an IT professional with initial experience seeking a dynamic position within a large, international IT service provider. The IT Specialist will serve as the primary technical point of contact for national and international support inquiries, handling them in person, via phone, and email. Key responsibilities include managing user requests from initial contact through error analysis to final solution implementation, performing client installation and administration tasks, and conducting user training sessions. Candidates must possess a completed vocational qualification in the IT field (such as IT Specialist for System Integration or IT Systems Electronics Technician) and demonstrate initial professional experience, preferably in IT support. The position offers an open-ended contract, extensive training, continuous professional development opportunities, flexible working hours, and home office options, making it an attractive career step in IT service management.