2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This versatile 2nd Level IT Support role, based in Munich, requires strong organizational skills and the ability to maintain composure in fast-paced situations. The specialist will be responsible for managing and documenting all support processes within the ticketing system, scheduling appointments with end-users, and providing hands-on assistance with IT component setups, dismantling, and relocation. Key day-to-day tasks include performing basic installations, software assignments, and setting up PCs, notebooks, and monitors directly in the customer environment. The ideal candidate will have a background in IT, such as an IT Specialist for System Integration or similar qualification, coupled with practical experience in a Workplace environment, including 1st or 2nd Level Support (remote or onsite). This position offers a strong perspective for long-term collaboration, flexible working hours, and the potential for permanent employment after an initial temporary contract.