2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role involves providing 2nd Level Application Support for an IT service provider specializing in Managed Services for industrial companies, specifically supporting an automotive and commercial vehicle manufacturer. Day-to-day responsibilities include processing, classifying, and documenting incoming incidents and service requests, ensuring proper qualification of disruption reports, and forwarding them to the correct service unit. The specialist will develop initial solutions using knowledge databases and established procedures. A key requirement is professional experience as a Service Desk Agent, although motivated career changers are encouraged to apply. Candidates need foundational knowledge in networking, server, storage, application support, or end-user computing. The position requires working in a shift system and offers an attractive opportunity for long-term employment and further qualification in various IT fields, based in Munich.