Onsite IT Technician | Onsite IT-Techniker (m/w/d)

Job Summary

This role offers a secure and forward-looking career path as an Onsite IT Technician for a leading Managed Services provider in Frankfurt am Main. The position is initially filled via temporary staffing with a strong option for permanent employment. Day-to-day responsibilities focus on comprehensive end-user support, including logging and managing support requests through a ticket management system, and providing direct, on-site resolution of IT issues. Key tasks involve training users on new hardware and software, initiating corrective measures, and optimizing systems through support aftercare. Success in this role requires strong technical competency in standard Windows operating systems, fundamental knowledge of current macOS versions, and practical experience in the installation and customization of workstations. Candidates must also be proficient in routine asset management processes and strictly adhere to Service Level Agreements (SLAs) within the ticketing environment.