Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

This Senior IT Support Expert role involves providing essential technical assistance by handling customer inquiries via telephone and a ticketing system. The core responsibilities include the comprehensive support, administration, and monitoring of diverse IT technologies, specifically covering Server, Client, Storage, Network, and Firewall systems. A key focus will be on managing Windows Clients, Windows Servers, and Linux environments, alongside documenting all processes and resolutions. Candidates should possess a completed IT education or equivalent qualification, coupled with a minimum of three years of support experience, particularly within the Microsoft ecosystem and preferably with Linux systems. Expertise in troubleshooting hardware and software issues, and managing MS Office 365 environments is crucial. This position offers high job security through an unlimited contract and opportunities for professional growth within a leading German IT service provider.