IT Service Technician Onsite Support | IT Servicetechniker im Onsite Support (all genders) - Im Süden von Hamburg

Job Summary

This role is for a passionate IT Service Technician based in Southern Hamburg, eager to apply their skills in IT support. The successful candidate will ensure the smooth operation of a diverse system landscape, process tickets according to SLAs, and resolve incidents at the 1st and 2nd level support, escalating when necessary. Responsibilities also include handling customer inquiries via phone, email, or in person, maintaining asset data, and contributing to IT projects. The position involves continuous optimization of operational processes and structures, offering a dynamic environment for professional growth. Ideal for someone with a strong background in Windows and Office environments, standard hardware, and a proactive approach to problem-solving.