Deployment Control Specialist | Mitarbeiter Einsatzsteuerung (m/w/d)

Job Summary

This role involves supporting the digital future of the German Armed Forces (Bundeswehr) by ensuring stable, secure, and efficient IT services. The Deployment Control Specialist, based in the Wilhelmshaven Service Center, will join the Technical Operation team, focusing on the efficient disposition and processing of incoming fault reports, orders, and inquiries within the ticketing system. Key daily tasks include tool-supported steering of service technicians, monitoring Service Level Agreements (SLAs), managing logistics for IT hardware, and coordinating communication between customers, external companies, and internal interfaces. Candidates must have a relevant 3-year professional education, at least 3 years of IT experience, and comprehensive knowledge of ticketing systems and IT processes. This position is vital for maintaining the operational readiness of one of Germany's largest and most complex IT infrastructures, offering a challenging environment for responsible IT specialists dedicated to national security.