Quality Management Specialist in the Service Center | Sachbearbeiter/-in (m/w/d) Qualitätsmanagement im ServiceCenter

Job Summary

This role involves acting as a Quality Management Specialist within the Service Center of the Potsdam city administration, focusing on optimizing service delivery and supporting digitalization projects. The specialist will be responsible for creating and refining service descriptions for knowledge management, ensuring quality assurance, and administering the knowledge base. Key activities include monitoring and optimizing processes, implementing concepts, and handling complex electronic inquiries (phone, fax, email) from citizens using professional communication techniques. Furthermore, the position requires active participation in city-wide digitalization initiatives, such as the Online Access Act and e-file implementation, and providing coaching on secure software application and communication. This full-time, permanent position offers an attractive salary package and a focus on work-life balance within a growing municipal authority.