IT Helpdesk Agent | IT Hotline / Call Center Agent (m/w/d)

Job Summary

This role is ideal for a customer-focused IT professional seeking to provide first-level technical support within a major German IT system house. The primary responsibilities include offering assistance for common IT issues, specifically covering MS Windows, standard Office products, and basic hardware and networking problems. Day-to-day tasks involve user support delivered through phone, remote access, and chat channels. Crucially, the agent must meticulously document all activities within a ticketing system and utilize the existing knowledge database. Candidates should possess knowledge of the Microsoft product family and foundational understanding of mobile devices and networks. Excellent verbal and written communication skills in both German and English are mandatory for success in this client-facing support position, which offers strong potential for long-term employment.