IT Specialist / Customer Support / IT Support | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role is ideal for a dedicated IT professional, preferably an IT Specialist in System Integration or a comparable qualification, looking to join a full-service agency supporting small and medium-sized businesses. The primary focus is providing first-class technical support to customers via phone and online channels. Day-to-day responsibilities include registering and managing domains, analyzing, and resolving technical issues related to email accounts, and utilizing remote maintenance software for troubleshooting. The successful candidate must possess strong technical problem-solving skills and be comfortable working independently in a modern, future-oriented team environment with flat hierarchies. The company offers a stable, permanent contract, flexible working hours (full-time or part-time), and opportunities for personalized learning and professional development.