IT Specialist / Customer Support / IT Support (System Integration) | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role seeks an engaged IT Specialist, preferably with a background in System Integration, to join a rapidly growing IT department within a full-service advertising and media agency. The primary focus is providing first-class technical support to small and medium-sized enterprise clients, ensuring their IT services run smoothly. Day-to-day responsibilities include handling technical inquiries via phone and online channels, managing domain registrations, and performing remote analysis and resolution of technical issues, particularly concerning email accounts and related problems. The ideal candidate possesses strong technical problem-solving skills and a relevant vocational qualification, though career changers are welcome. The position offers independent and varied work within a friendly, future-oriented team, flexible working hours, and opportunities for personalized learning and development in a modern agency environment.