IT Support Specialist | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role seeks an engaged IT Support Specialist, ideally with a background in System Integration, to join the growing IT department of a modern, full-service media and advertising agency. The primary focus is providing first-class technical support to small and medium-sized enterprise clients via telephone and online channels. Day-to-day tasks include diagnosing and resolving complex technical issues, specifically concerning email accounts and related infrastructure, often utilizing remote maintenance software. Additionally, the specialist will be responsible for the registration and ongoing management of client domains. The position is attractive due to its offering of independent and varied work within a friendly, future-oriented team with flat hierarchies, personalized learning opportunities, and flexible working models (full-time or part-time) with solid core hours. Candidates must possess strong technical problem-solving skills and a completed vocational qualification as an IT Specialist for System Integration or a similar field, though career changers are also encouraged to apply.