IT Support Specialist (System Integration) | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role seeks an engaged IT Support Specialist, preferably with vocational training in System Integration, to join a strongly growing IT department within a modern full-service media and advertising agency. The primary focus is providing first-class technical support to small and medium-sized enterprise customers, handling issues both telephonically and online. Day-to-day responsibilities include diagnosing and resolving technical problems related to email accounts and general IT infrastructure using remote maintenance tools. Furthermore, the specialist will manage and register customer domains. The position offers independent and varied work within a friendly, future-oriented team environment characterized by flat hierarchies and personalized professional development opportunities. The company values a positive work-life balance, offering solid core hours (Mon-Thu 8:00 - 17:00, Fri 8:00 - 16:00), full-time or part-time options, and no mandatory overtime, making it an attractive opportunity for dedicated IT professionals.