1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level technical support, serving as the primary contact for user inquiries and system disruption reports received via phone, email, or in-person. Key responsibilities include analyzing and classifying incoming IT issues, documenting all steps and tracking resolution within a ticketing system, and performing on-site installation of new hardware and software for end-users. The ideal candidate must possess a completed IT qualification, strong knowledge of standard operating systems (Windows 10/11 and/or MAC OS X) and Microsoft 365 products, and experience utilizing ticketing tools. Success in this position requires excellent service orientation, strong communication skills, and a collaborative team spirit, making it an attractive opportunity for dedicated IT professionals seeking a permanent position.