Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

This role is for a Senior IT Support Expert to join a leading engineering and IT service provider in Germany, focusing on comprehensive customer support and system administration. Day-to-day responsibilities include processing customer inquiries efficiently via telephone and ticketing systems, and providing hands-on support for diverse IT technologies including Servers, Clients, Storage, Network, and Firewall infrastructure. A key component of the role involves the administration and monitoring of customer systems, specifically managing Windows Clients, Windows Server, and Linux environments, alongside supporting MS Office 365 systems. Candidates must possess a completed IT qualification and a minimum of three years of dedicated support experience, particularly within the Microsoft ecosystem. The position offers high job security through an unlimited contract, flexible working models to ensure work-life balance, and opportunities for continuous professional development.