2nd Level Remote Support Service Technician | Servicetechniker 2nd Level Remote Support (m/w/d)

Job Summary

This role as a 2nd Level Remote Support Service Technician, based in Wolfsburg, involves providing comprehensive IT support for a major automotive manufacturer's workstations and end-users. The technician will be responsible for managing escalation processes and handling support tickets within the 1st and 2nd level framework. Day-to-day tasks include delivering remote support to end-users across Germany and international locations, and managing IT environments utilizing Windows Clients, Linux, and OSX. Key requirements include initial professional experience in administering Windows 10 workstations, MS Office, and mobile devices, along with strong hardware knowledge (PCs, notebooks). This position offers a long-term perspective, intensive onboarding, and the opportunity to transition to remote support after the initial training phase, making it an attractive career step in IT service management.