IT Support Specialist (System Integration Focus) | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

Join a rapidly expanding IT department within a modern, full-service media and design agency dedicated to supporting small and medium-sized enterprises. This role focuses on providing first-class IT support to customers, primarily handling technical issues via phone and online channels, including the analysis and resolution of problems related to email accounts and general technical faults using remote maintenance software. A key responsibility also involves the registration and administration of customer domains. The ideal candidate possesses a completed vocational training in IT System Integration or a comparable qualification, coupled with excellent technical problem-solving abilities. Career changers are explicitly encouraged to apply. This position offers an attractive working environment, personalized learning opportunities, independent and varied work, and a stable, future-oriented team structure with flexible core working hours and strictly no overtime.