Service Desk Engineer | Service Desk Engineer (m/w/d)

Job Summary

Join a rapidly expanding instant delivery service, flaschenpost (part of the Oetker Group), as a Service Desk Engineer focusing on maintaining and expanding critical IT systems. In this essential 1st-Level Support role, you will manage day-to-day hardware and software issues, monitor the entire IT infrastructure, and act as the central point of contact for recurring technical problems impacting the business process from order to delivery. You will collaborate closely with software development and IT operations teams, championing automation, cloud topics, and self-service culture. Key requirements include vocational training in IT, proficiency in Windows 11 and macOS, and familiarity with platforms like JIRA, Office365, and MS Intune. You will also ensure compliance with IT security, performance, data availability, and backup policies. This position is attractive due to its agile environment, focus on modern technology, opportunities for mobile working, and commitment to continuous learning and pragmatic solutions.