Service Desk Engineer | Service Desk Engineer (m/w/d)

Job Summary

This Service Desk Engineer role is critical for supporting the rapidly expanding IT operations of a major German instant delivery service. The successful candidate will be responsible for providing 1st-Level Support across the entire IT system landscape, managing both hardware and software issues. Key daily tasks include monitoring the complete IT infrastructure, acting as the central point of contact for recurring problems, and collaborating closely with software development and IT Operations teams. The role emphasizes automation, cloud topics, and fostering a self-service culture, while ensuring adherence to standards regarding IT security, performance, and backup policies. This position requires strong technical knowledge in Windows 11 and macOS, familiarity with collaboration platforms like JIRA and Office365, and a proactive, hands-on approach to problem-solving. This is an attractive opportunity for motivated IT professionals, including career changers, offering flexible working, modern technology, and the chance to innovate within a dynamic, fast-paced environment.