Service Help Desk Employee | Mitarbeiter Service-Help-Desk (m/w/d)

Job Summary

This role involves providing essential technical support and troubleshooting for complex plant technology, focusing heavily on conveyor systems, process technology, and HVAC systems. The successful candidate will be responsible for analyzing and resolving technical issues, offering direct customer support via phone and remote maintenance, and meticulously documenting all inquiries and solutions within the ERP system. A significant part of the job includes active participation in 1st Level Support and requires conducting on-site fault analysis and maintenance at customer locations, involving approximately 30% travel. Ideal candidates possess a completed technical education, prior experience in technical service or 1st Level Support, and proficiency in using ERP systems and standard office software. This position offers a permanent contract and long-term development opportunities within a renowned organization.