IT Support Specialist - First-Level Support IT Helpdesk | IT Support Spezialist (w/m/d) – First-Level-Support im IT-Helpdesk (ZHV)

Job Summary

This role involves providing essential first-level IT support within the Central University Administration (ZHV) of RWTH Aachen University. The specialist will be the initial point of contact for service requests, categorizing, processing, and resolving issues for users, including remote assistance. Key responsibilities also include coordinating requests for second-level support, documenting solutions and asset data, and managing PC lifecycle and IT relocation logistics. This position is ideal for a structured and organized individual with a strong technical understanding of IT systems and applications, who is eager to develop within the field. The role offers a family-friendly environment with home office options and opportunities for professional growth.