Service Help Desk Employee | Mitarbeiter Service-Help-Desk (m/w/d)

Job Summary

This role involves providing crucial technical support for plant technology, including conveyor, process, climate, and ventilation systems. The successful candidate will analyze and resolve technical issues, offer direct customer support via phone and remote maintenance, and meticulously document all inquiries and solutions within the ERP system. They will also actively support the 1st Level Support team and conduct on-site fault analysis and maintenance, requiring approximately 30% travel. This position is ideal for someone with a technical background, strong problem-solving skills, and a customer-oriented approach, looking for a stable, long-term career with development opportunities.