IT Support Technician Second Level | IT-Support Techniker Second Level (m/w/d)

Job Summary

This role involves providing critical second-level IT support for end-users within a global technology company. The successful candidate will be responsible for diagnosing, repairing, and documenting technical issues related to various end-user devices, including desktops, laptops, tablets, smartphones, and printers. Day-to-day tasks include hands-on troubleshooting, infrastructure management, and ensuring all service level agreements are met. The position requires on-site support, potentially across different shifts and remote offices. It's an excellent opportunity for an IT professional with strong technical skills in Windows and MS Office environments, looking for a stable, long-term role within a leading IT service provider in Germany.