IT Service Technician (2nd Level Onsite Support) | IT Servicetechniker (m/w/d) 2nd Level Onsite Support

Job Summary

As an IT Service Technician, you will be the frontline support for a leading IT solutions and service management company. Your daily tasks will involve providing 2nd-level support both on-site and remotely, installing and configuring IT workstations (PCs, notebooks, smartphones, printers), and performing hardware troubleshooting and repairs, including warranty processing. You will also be responsible for processing tickets, documenting your work, and supporting Windows systems and common Office applications. This role requires a structured approach to working with ticketing systems, good knowledge of Windows 10/11 and Microsoft Office, and the ability to work in a 3-shift model with travel readiness. This is an excellent opportunity to join a market-leading company that offers a family-friendly environment, continuous professional development, and a chance to contribute to IT projects and rollouts.