Team Coordinator Service Desk | Teamkoordinator Service Desk (m/w/d)

Job Summary

This role involves leading and coordinating a Service Desk team of 10–12 employees for an established IT service provider specializing in IT infrastructure, Cloud, and Managed Services. The Team Coordinator acts as the technical point of contact for customers, overseeing resource utilization, prioritizing tasks, and ensuring Service Level Agreements (SLAs) are met in coordination with the Team Lead. Day-to-day responsibilities include handling incidents within the ticketing system (prioritization, classification, documentation), performing error analysis, and updating knowledge bases. The ideal candidate possesses vocational training in IT or equivalent qualifications, practical experience in First-Level Support within a Service Desk/User Help Desk environment, and proficiency with current Microsoft products and standard hardware. This full-time, permanent position offers intensive onboarding, development opportunities, and a competitive salary up to €50,000 p.a., with the possibility of direct takeover by the client.