Helpdesk & Service Employee | Mitarbeiter Helpdesk & Service (m/w/d)

Job Summary

This role is for an IT Helpdesk & Service Employee at DVS TECHNOLOGY AG, a leading international system provider in surface processing. The successful candidate will be responsible for delivering first and second-level IT support, managing client hardware and periphery for end-users in Dietzenbach, and providing technical assistance for employee on- and offboarding. Key responsibilities include daily ticket management using Jira, categorizing, assigning, and prioritizing issues, and contributing to the optimization of the ticketing system. The position offers an opportunity to support general IT projects and conduct end-user training, making it ideal for a proactive individual with strong technical skills and a customer-focused approach within a dynamic, international group.