Helpdesk & Service Employee | Mitarbeiter Helpdesk & Service (m/w/d)

Job Summary

This role is for a dedicated Helpdesk & Service Employee at DVS TECHNOLOGY AG in Dietzenbach, a leading international system provider in surface processing. The successful candidate will be the first and second-level IT support, managing client hardware and periphery for end-users. Key responsibilities include daily ticket management using Jira, from categorization and prioritization to monitoring resolution times, and providing technical support for employee onboarding and offboarding. The position also involves contributing to the optimization of the ticketing system, delivering user training, and assisting with various IT projects. This is an excellent opportunity for an IT professional with strong customer service skills and expertise in Microsoft 365, Azure, and Windows environments to join a dynamic and innovative company.