IT Support Specialist | IT Supporter (m/w/d)

Job Summary

Join a leading manufacturer of medical databases as an IT Support Specialist in Hamburg, supporting hundreds of international clients. In this role, you will be the primary point of contact for IT-related inquiries via phone and email, explaining software functionalities and providing essential 1st and 2nd level support. This includes remote assistance, on-site support for software installations, and managing updates, along with creating service tickets for customer requests. This position offers an excellent opportunity for professional growth within a supportive, team-oriented environment, providing flexible working hours, company events, and the chance to work with cutting-edge software solutions in the medical field. Ideal for individuals with strong communication skills, a service-oriented mindset, and a good technical understanding.