2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role is for a 2nd Level Application Support Specialist who will be instrumental in managing incidents and service requests for a major automotive and commercial vehicle manufacturer. Day-to-day, you will classify, process, and escalate incoming issues, utilizing knowledge bases to provide initial solutions and ensuring accurate handover to the correct service units. This position offers an attractive opportunity for both experienced service desk agents and motivated career changers. The role requires good German language skills and the willingness to work in a shift system, providing a stable, long-term employment perspective within an IT service company specializing in Managed Services for industrial clients.