Service Desk Agent | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role is for a Service Desk Agent in Hamburg, joining an IT company specializing in IT Services and Engineering Solutions. Day-to-day, you'll be the first point of contact for users, analyzing and resolving hardware and software issues, prioritizing and documenting incidents in a ticketing system, and providing initial remote support. You'll handle inquiries via phone and email, escalating complex problems to specialized teams, and documenting solutions for knowledge management. The ideal candidate has experience in 1st Level Support, is proficient with MS Office and Windows operating systems, and has knowledge of ticketing, remote tools, and standard hardware. This position offers personal and professional development opportunities, the chance to take responsibility in interesting projects, and flexible work arrangements, making it an attractive opportunity for a proactive IT professional.