2nd Level Support Specialist | 2nd Level Support (m/w/d)

Job Summary

As a 2nd Level Support Specialist, you will be instrumental in resolving complex technical issues and providing expert assistance to demanding clients within an innovative IT service environment in Düsseldorf. Your daily tasks will involve handling incoming software and hardware malfunctions, meticulously classifying, prioritizing, and documenting these issues in a ticketing system. You will conduct thorough error analyses, initiate corrective measures, and offer solutions, often providing remote support. This role requires a strong IT affinity and experience with Windows 10 and Microsoft Office 365. It's an excellent opportunity for someone with a background in IT to join a leading IT service provider, offering a long-term career perspective, attractive salary, intensive onboarding, and significant development opportunities.