Onsite IT Support Technician (Banking Sector) | Onsite Techniker Support Bankenumfeld (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role is an excellent opportunity for entry-level professionals or career changers to kickstart their IT career as an Onsite IT Support Technician within a banking group in Frankfurt am Main. The successful candidate will be responsible for diagnosing and resolving issues related to Windows 10 and Office 365 environments, ensuring compliance with SLAs, and meticulously documenting all incidents and solutions in an ITSM tool. This position offers a permanent contract, predictable working hours, and a supportive team, making it an attractive prospect for those seeking a stable and engaging role in the IT sector. The role also involves managing customer inquiries via phone, email, and ticketing systems, providing a comprehensive support experience.
Required Skills
Education
Completed vocational training in IT or comparable qualification
Experience
- Completed vocational training in IT (e.g., IT Specialist for System Integration, IT Customer Advisor, IT System Electronics Technician, IT System Salesperson, IT Service Technician, Information Electronics Technician) or comparable qualification
- Alternatively, initial professional experience in IT Support
- Practical experience with ticketing or documentation systems
- Experience in remote support
Languages
Additional
- Not specified
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