IT Product Support Specialist for User Interfaces | Informatiker (m/w/d)

Job Summary

This role involves ensuring the seamless deployment and operation of dialogue applications across numerous workstations in North Rhine-Westphalia's tax offices. You will be responsible for coordinating deployment requirements, including software versions, hardware needs, configurations, and permissions, as well as planning pilot and statewide rollouts. A key aspect of the job is extensive communication with application development teams, end-users, and subject matter experts to clarify error messages and conduct thorough testing to prevent issues. This position is ideal for someone with strong analytical skills and a detail-oriented approach, who enjoys integrating and maintaining software products within a complex system landscape. While not a programming role, it offers the chance to contribute significantly to the digitalization of public services in Germany, making tax declarations simpler and digital authority visits more user-friendly.