IT Service Desk Employee | IT Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves providing comprehensive support for software and hardware issues, handling both 1st and 2nd level support requests. You will be responsible for monitoring support tickets, overseeing company technologies and software solutions, and escalating complex problems to relevant departments. Key tasks include installing, configuring, and decommissioning workstation systems and peripherals, as well as implementing and testing project requirements related to IT infrastructure. The ideal candidate will have a background in IT system integration or a comparable qualification, coupled with strong communication and customer service skills. This is an attractive opportunity for professionals who are familiar with Microsoft Windows, Office products, and network components, offering job security through an unlimited contract and opportunities for professional development within a supportive company culture.