IT Specialist / IT Support Engineer (2nd Level - Onsite Support) | Fachinformatiker / IT-Mitarbeiter (m/w/d) im 2nd-Level-Support - Onsite Support

Job Summary

This role involves providing comprehensive 2nd-level onsite IT support to users, ensuring their digital workspaces run smoothly. Day-to-day, you'll manage and resolve IT issues for PCs, notebooks, printers, smartphones, and IP telephony, acting as the primary point of contact for client representatives. You'll handle pre-qualified incidents via a ticketing system, collaborate with specialized teams, and manage user profiles in Active Directory. Key responsibilities also include hardware setup/dismantling, workstation relocations, user training, and supporting hardware rollouts and site changes. The ideal candidate will have a background in IT or relevant support experience, be proficient with Windows and MS Office, and possess strong problem-solving and customer service skills. This position offers the opportunity to contribute to various competence teams and share knowledge, making it an attractive role for those who enjoy direct customer interaction and a dynamic IT environment.