Desktop Support Technician L2 | Desktop-Support-Techniker L2

Job Summary

This L2 Desktop Support Technician role in Frankfurt, Germany, involves providing comprehensive end-user support for Windows environments (7-10), Active Directory, GPOs, and Office 365. The successful candidate will manage hardware, software, and IT resources, including mobile devices (iOS/Android), ensuring device security through enterprise encryption. Key responsibilities include diagnosing and resolving technical issues efficiently, managing Windows devices via Active Directory, and maintaining high service levels through effective multitasking and SLA compliance. This position is ideal for a proactive individual with strong analytical and troubleshooting skills, excellent customer service, and adaptability in a dynamic IT environment, offering a rewarding career within a supportive, growth-oriented global IT leader.