Desktop Support Technician L2 | Desktop-Support-Techniker L2

Job Summary

This role is for a proactive Desktop Support Technician L2 based in Marburg, Germany, responsible for managing hardware, software, and IT resources across multiple locations. Day-to-day tasks involve providing end-user support for Windows operating systems, Active Directory, GPOs, and Office 365, as well as troubleshooting hardware issues and managing mobile devices (iOS/Android). The ideal candidate will efficiently diagnose and resolve technical problems, manage Windows devices via Active Directory, and ensure device security through corporate encryption. This position requires excellent internal customer service, clear communication, and adaptability in a dynamic IT environment, with potential for occasional out-of-hours or weekend support. Excis offers a supportive, growth-oriented culture, fostering professional development and continuous learning within a global IT support leader.