Desktop Support Technician L2 | Desktop-Support-Techniker L2

Job Summary

This role is for a proactive Desktop Support Technician L2 in Krefeld, Germany, focused on providing comprehensive IT support to end-users across multiple locations. The successful candidate will be responsible for managing hardware, software, and IT resources, including Windows 7-10, Active Directory, GPOs, Office 365, and mobile devices. Key responsibilities involve efficient diagnosis and resolution of technical issues, ensuring device security through encryption, and maintaining high service expectations by adhering to SLAs. The position requires strong analytical and troubleshooting skills, excellent internal customer service, and adaptability in a dynamic IT environment. This is an attractive opportunity to join a global IT support provider that values innovation, collaboration, and employee growth within a supportive, family-like culture.