IT Operations Engineer Services ERP | IT Operations Engineer Services ERP (m/w/d)

Job Summary

This role is for an IT Operations Engineer specializing in ERP systems, working within a dynamic, agile environment. The successful candidate will be responsible for independently managing operational tasks, incidents, and problems, ensuring adherence to KPIs and SLAs. A key part of the role involves developing efficient service and operational processes in collaboration with agile product teams, proactively identifying and resolving issues, and continuously optimizing services. This position also entails actively contributing to knowledge management within operations and providing support to employees in retail markets regarding ERP-related inquiries. The ideal candidate will possess a strong background in IT, relevant experience in ERP or POS, and excellent problem-solving and communication skills.