IT User Help Desk Specialist | User-Help-Desk (UHD) (d/m/w)

Job Summary

Join the Robert Koch Institute as an IT User Help Desk Specialist, providing crucial first-level IT support to over 1,500 employees. In this role, you will be the primary point of contact for IT inquiries, handling service requests and incident tickets via phone, performing remote user support, and conducting initial error analyses. You will also be responsible for documenting issues in a ticketing system, creating user guides for knowledge management, and advising staff on software usage. This position requires strong communication skills, a service-oriented mindset, and the ability to work effectively within a team to ensure quick and efficient resolution of IT problems. It's an opportunity to contribute to public health by ensuring the smooth operation of IT systems for a leading German public health institute.