IT Support Specialist | IT Support (m/w/d)

Job Summary

This role is for an IT Support Specialist providing crucial 1st level support for a leading European IT service provider, assisting their end-client, Deutsche Bank. The position involves daily customer interaction, managing loan devices, and resolving technical issues across Windows and Apple products, including notebooks, MacBooks, iPhones, and iPads. Key responsibilities include technical administration of operating systems, IP telephony, and VPN, alongside meticulous documentation of inquiries and ticket creation. The ideal candidate will possess a strong background in IT support, excellent communication skills in both German and English, and a customer-oriented, reliable approach to problem-solving. This is an attractive opportunity for IT professionals seeking a stable, full-time position with excellent career prospects within a large, innovative IT company.