1st-Level IT Support Specialist | 1st-Level IT-Support (m/w/d)

Job Summary

This role is for an IT Support Specialist focused on providing initial support for IT infrastructure issues. The specialist will be responsible for classifying, analyzing, and resolving hardware and software disruptions, escalating complex problems to second-level support when necessary. A key part of the role involves meticulous documentation of all incidents and requests using a ticket system. The ideal candidate will have prior experience in IT support, a strong service-oriented mindset, and familiarity with client/server management. This position offers a permanent contract, opportunities for professional development, and flexible working hours, making it an attractive option for IT professionals looking to contribute their problem-solving skills in a dynamic environment in Ostwestfalen, Germany.